Online auction websites can use this printable adjustment letter to respond to a complaint and issue a refund.
Dear ___________,
I received your complaint letter about the product you won at my online auction on December 1st, 2011. In your letter, you state that you purchased a shirt with a large Moomin graphic across the front, which was listed in the auction with this title: Moomin Shirt, Vintage, As Is.
You claim in your letter that the shirt that was received was the incorrect size for you and that you would like a refund. I would be happy to issue a refund according to my listed refund policy. According to this policy, which can be viewed at my seller site, you will pay for the return shipping and mail the item within two weeks of the date of purchase. I will return your money in the form I received it on the date that I receive the item. In your case, I will issue a PayPal refund.
Please promptly return the shirt to the address listed below and notify me when you have placed it in the mail. Also, please let me know that you have received this information and that these terms are amenable to you.
I am sorry you did not find that the shirt fit you, and I hope we can do business again soon.
Sincerely,
