Use this printable complaint letter against airlines and airports in the case of lost or damaged luggage.
Dear _______________,
On November 30, 2013, I took flight number AA113 from Portland, OR to Chicago, IL. It was a direct flight, but during the course of the trip, my checked luggage was damaged beyond repair.
This is unacceptable. I had all of the necessary labels warning handlers that my luggage was filled with expensive, fragile camera equipment. All of it was valuable and some of it was extremely difficult to replace. I would like to lodge a formal complaint concerning the unprofessional behavior of your baggage handlers, and to request full compensation for the equipment that was destroyed.
I am listing all of the equipment that was damaged during the flight, along with its approximate market value.
Attached are my flight receipts, baggage receipt, plane ticket, and PIR form (that was filled out upon arrival). I expect someone to get in touch with me no later than Monday of next week. Thank you for your consideration.
Sincerely,
